FAQS

Yes! We offer free shipping on all New Zealand and Australian orders.

Yes! International shipping (excluding Australia) is a flat $45 NZD. Please note we do not ship our luggage internationally.

Deliveries to all other destinations will arrive 3 to 10 days working using NZ Post, International Air. Tracked deliveries will arrive 2 to 7 working days using NZ Post, International Economy Courier.

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that Saben will not be responsible for any customs or duties taxes that occur once your item has left us.

We promise we are working round the clock to get your goodies safely packed up and on the courier. 

Please allow 3 - 5 business days for delivery to New Zealand addresses, and a little longer for international. 

You will receive an email from our courier when your order has been packaged, and your courier ticket has been created.

This tracking link will become active once your package is scanned and collected by our courier. If you have any concerns regarding the delivery of your purchase, please do not hesitate to get in touch with us on info@saben.co.nz

Thank you for supporting a New Zealand business, and our team by choosing Saben.

If for any reason you wish to return or exchange your order or a portion of it, please notify and return your purchase within 7 days of receiving your order.

- Please note sale items are not eligible for returns or exchanges for any reason.

- Returns not sent in their original condition, without a proof of purchase, or past 7 days will be accepted at our discretion only.

- We do not accept returns for items shipped outside of New Zealand, we are unable to support exchanges through our online store.

We know that sometimes deciding online can be tricky! If you have any questions (there are no stupid bag questions, we promise!)
please give our Ponsonby (09 376 1007) or Newmarket (09-222 4718) stores a call.

Please notify us via email info@saben.co.nz (within 7 days of your purchase arriving) that you would like to return and/or exchange your item.

Please send your return to: Saben c/o Returns, 133 Ponsonby Road, Ponsonby, 1011

We recommend you use a tracked courier, as we can not take responsibility for lost returns.

If you think there is an issue with your bag, please send us a messageso we can get it sorted!

Great question! We recommend regularly protecting, moisturising and cleaning your Saben wallet or bag.

You can purchase Saben care products here

Read more about how to care, clean and protect your leather here.

Saben uses top grain leather which is selected for it's quality and enduring nature. Being a natural fiber it is naturally biodegradable unlike PU & other plastic based alternatives.

Saben's leather is sourced from a tannery with a Gold standard certification, appointed by the LWG(Leather Working Group), an independent body which visits and audits factories globally, and inspects their environmental impacts. This leather is sourced local to our makers, but hides are from Australia, New Zealand, USA and Europe.

At Saben our goal is to be by your side, for many years to come. By choosing a durable, hardwearing product like leather, and by caring for your piece you will enjoy the longevity and sustainable nature of leather.

We currently work with two small family-run factories in Guangzhou, China. Designer and founder Roanne visits twice yearly* to work alongside our sampling rooms, and to explore new techniques with the leather artisans. We also have a local Saben representative, Ting, who is based in China and visits the factories regularly on our behalf.

While we can't always be on the ground, we request independent audits to ensure they are meeting SEDEXstandards for ethical supply chains and employment. This is alongside the following ISO standards which are internationally agreed by experts as best practice: ISO 9001:2015, and ISO 14001:2015.

Our makers are our long-term partners, and an extension of the Saben team. As we strive to do better in the sustainability space, we are working closely with our makers to develop changes at a production level to innovate processes, reduce impact and be accountable for minimising waste and packaging.

*Covid-19 prohibited Roanne’s 20/21 visits

Thanks for noticing ;) In bag world, is there anything worse that a black bag, black lining, black phone, black wallet, and your are rummaging about in the bottom of your bag endlessly looking for a hair tie? The Solution: Enter Saben's famous brown lining. Dark enough to hide any mishaps, but bright enough to reflect light and make finding your things a breeze. We have selected the perfect shade of brown which compliments every colour.

Occasionally we will use black zips, and black lining - but our brown zip tape has become our signature.

We use light gold hardware, because it compliments both Gold and Silver jewellery. We think we've found the perfect balance for eveyone to wear.

You'll notice our hardware looks slightly different depending what light or coloured leather it's next to.

Saben products are covered by a 12 month warranty. This warranty covers any fault of manufacture. It does not cover general wear and tear.

If there is a fault or issue with your Saben piece we must first assess the issue either by photos or in person. As each individual bag is made by hand, from time to time faults may occur in the manufacturing process. Saben bags are built for longevity and in an effort to make sustainable fashion – we always opt to repair first.

Our warranty process is as follows:

1. Please send an email to info@saben.co.nz with images of your bag and proof of purchase. 

NB. If you purchased via a stockist - please contact the store you purchased from first.

2. If we can repair the fault/damage we reserve the right to first repair the bag.

3. If we can’t repair the bag and we believe it is fault of manufacture we will replace with the same or similar bag.

4. If we can’t replace the item, we will refund or issue store credit.

Repairs are free for 1 year after the purchase date. Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue. We do our very best to get your bag back to you as quickly as possible.