We offer complimentary express shipping on all NZ and AUS orders. Offer valid only for customers shipping to a New Zealand or Australian address.
All orders are sent with signature required.
Orders placed on weekdays before 10am New Zealand Standard Time Monday - Friday will begin processing straight away and can be guaranteed delivery between 1 - 3 business days* unless otherwise stated, however those that fall after 10am New Zealand Standard Time Monday - Friday will begin processing straight away but cannot be guaranteed for the overnight delivery.
Orders placed on Friday after 2pm NZST will begin processing on the following Monday.
Saben will contact via email if the merchandise you have selected is not currently in stock or if we require additional information for credit verification. Please note that estimated delivery time does not include Sundays or Public Holidays.
You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
*These are estimated delivery times only, and unfortunately we are not able to guarantee them. Saben will not be liable for any reasonable or unavoidable delay in delivery. Orders placed during Sale or Promotional periods may be subject to delays due to increase in volume of orders.
Please note, that we are unable to deliver to PO boxes as we require a signature upon delivery.
We offer complimentary shipping for all Australian orders. Australian deliveries will arrive within 3 to 10 working days from date of order, via our delivery partner Toll.
We hope that you are completely satisfied with your order. If for any reason you wish to return your order or a portion of it, please notify us within 7 days of receiving your order.
Permanent mark-down items are not eligible for returns or exchanges for any reason. Items sold at our annual workroom/sample sale are also not eligible for return.
Items purchased during a seasonal sale or promotional discount, which is temporary are eligible for our returns policy. E.g. 20% off for 48 hours.
Returns not sent in their original condition, without a proof of purchase, or past 14 days will be accepted at our discretion only.
You must return any Gift with purchase, e.g. Free strap promotion for purchases over $299. If you would like to return the handbag that came with the free strap, you must return both for a full refund.
We are happy to exchange your purchase for another more suitable or preferred item. Please let us know you intend to exchange the item within 14 days from purchase. You must make the exchange within 14 days from delivery date.
The process for exchanges requires a full refund, and then a purchase of the new item. Our friendly staff in-store will be able to assist you with this process.
All Saben pieces are covered by a 12-month warranty, which covers manufacturing defaults and repairs in the first year.
Please note: our warranty covers manufacturing faults that may arise within one year, it does not cover general wear and tear.
If you purchased an item from Saben online or in one of our brand owned boutiques that requires repair, please send an email to email@example.com with images of your bag and proof of purchase.
One of our team will be back in touch shortly.
If you purchased your item from one of our stockist partners, please first contact them regarding your repair.
Each piece is made by hand, from time to time faults occur in the manufacturing process. Saben pieces are built for longevity and in an effort to make sustainable fashion – we always prioritise repairing an item.
Our warranty process follows a 3-step procedure:
Our warranty includes complimentary repairs for 1 year after the purchase date.
Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired under warranty we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.
Most repairs take between 1 - 2 weeks to complete, though some may take longer depending on the issue, and availability of our repair partners. We do our very best to get your bag back to you as quickly as possible.
All prices are shown in NZ dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment. Tax Free orders may be subject to local taxes or duties depending on the Tax Free allowance of the country you are entering.
We accept Visa and Mastercard credit card payments via Shopify Payments and via Paypal. Shopify and Paypal are both secure and encrypted and your credit card number will not be stored. You do not need a PayPal account to pay by credit card using Paypal.
All orders are processed pending availability and credit verification.
Afterpay allows us to offer you an 'Own it now, pay later' option for online and in store purchases through installment payments.
Please read Afterpay's full terms and condtions here.
All Terms & Conditions relating to Afterpay are within the above links. To pay via Afterpay select Afterpay as the payment option instead of Paypal in the checkout process. Saben is not liable for any late payment fees collected by Afterpay. By using Afterpay you enter into an agreement with Afterpay New Zealand.
Temporary promotional terms - Gift with Purchase, seasonal sales, and discounts.
These are the terms and conditions (Terms) for Saben’s Lucky Lucky Club loyalty programme (Loyalty Programme). These Terms were updated on June 30th 2023.
By creating an account on the Saben (Website), you are automatically enrolled in the Lucky Lucky Club Loyalty Programme (LLC). By creating an account, you are deemed to have read and accepted these Terms.
Loyalty Points are earned on purchases charged to your account only.
Loyalty Points are not transferrable or giftable. Your Loyalty Points cannot be combined with anyone else’s points, sold, assigned, or transferred.
Loyalty Points cannot be redeemed for cash, gift cards or any Saben products and services, except as expressly set out in these Terms.
Loyalty points will begin accruing from Lucky Lucky Club launch date of Wednesday 31st of May 2023.
Loyalty Points cannot be retroactively earned or applied on purchases made before Wednesday 31st of May 2023.
Purchases made at the annual Saben workroom sale are not eligible for Loyalty Point accrual or redemption.
If you purchase Saben items online or in Saben owned brand boutiques and choose to return your order for a full refund, you will not be issued a reward or points refund. Any points earned during the original purchase will be deducted from your account.
If you exchange an item you purchased, any points earned during the original transaction will be deducted from your account. The new points from the exchange purchase will be added to your account. Any rewards that were used on the original purchase may take up to two business days to reflect on your account.
Loyalty Points (Lucky Points) expire 1 year from the date they are earned and must be redeemed as rewards within this time period.
Loyalty Points will accumulate in your account in accordance with these Terms. If you have sufficient Loyalty Points in your account, you will be eligible for rewards and perks (Benefits). The amount of Loyalty Points you accrue will also categorise you into different Lucky Lucky Tiers.
Rewards and perks will be:
Rewards earned at Lucky Thing (Tier 2) and Lucky Lucky Thing (Tier 3) expire 1 year from the date you move into this tier. The reward will be automatically issued on the date you reach this tier.
Saben reserves the right to remove or change a reward or perk at any time, without notice. All rewards and perks are subject to availability.
The following rewards and perks are available at each level, once earning the required points to move tiers.Tier 1, Lucky – Achieved by joining the Lucky Lucky Club
*Reward will expire one year from the date issued. Reward will be automatically issues once you qualify for the tier.
Review of Loyalty Level
Saben reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.
Make a Purchase
You will receive one Loyalty point for every one dollar spent when making a purchase. If you purchase sale or discounted items, will only receive the points to the actual dollar amount spent and not the original price of the products.
Points cannot be applied retroactively on purchases made prior to the launch of the Lucky Lucky Cub as stated in above terms, or when the user checked out as a guest.
You do not earn points on purchases made at the Saben Auckland International Airport Store, via third party websites, or stockists.
Join the Lucky Lucky Club (LLC)
You will earn 200 points for Joining our Loyalty Program, from the date of launch of Wednesday 31st of May 2023.
You can earn 200 Lucky points when you first join the Loyalty Program only once, and any duplicate accounts will be disqualified.
Write a Review
You will earn 50 points for leaving us a review on one of our products if you have purchased direct from Saben.co.nz, Saben.au or, from one of our Saben owned boutiques.
After making a purchase, you will receive an email asking you to review your purchase– follow the link on the email to leave us a review.
If you write a product review and you did not follow the link on the review specific email, you will not receive Loyalty Points on your account.
Lucky Birthday Points
You will earn 200 points on your birthday, and you will earn this reward once every year.
You must have joined the Lucky Lucky Club Loyalty program at least 30-days before the date of your birthday to be eligible for your Loyalty points.
Like and Follow us on Social
After joining the program, like us on Facebook and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.
After joining the program, follow us on Instagram and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.
Share on Facebook
After joining the program, Share the Saben Facebook page and you will earn 25 Lucky Points.
Ways to Redeem rewards online (points)
Points are redeemable on orders over $99NZD and only eligible for redemption on Saben.co.nz and Saben.au
Twenty (20) Lucky Points is the equivalent of $1. You can only redeem order discounts (rewards) in 20-point increments.
Ways to Redeem rewards in-store (points)
Points are redeemable on orders over $99NZD and only eligible for redemption in our Ponsonby and Newmarket boutique.
You may only apply one discount (reward) at the point-of-sale for each transaction.
Discounts at the point-of-sale will be applied in increments; $5, $10, $15, $20, $25, $30, $35, $45, $50, $100, $150, and $200 NZD.
Redeeming rewards – terms.
Rewards cannot be used in conjunction with any other discount codes or rewards.
Rewards cannot be redeemed at our Auckland International Airport Store, at Saben’s Annual workroom sale or, on third party websites including but not limited to; The Mall, The Market, Airpoints, Fly Buys, The Iconic, or our stockist partners.
Points cannot be redeemed for cash, or for physical gift vouchers.
Customers must redeem points on their own account.
Saben items purchased online or in Saben owned brand boutiques which are returned for a full refund, will not be issued a reward refund (points).
Items exchanged will require Saben to manually add points on to your account. This can take up to two business days.
Saben reserves the right to remove any Loyalty Points from your account where:
Loyalty Points are recorded in error (including where points have been but there has been no corresponding purchase of qualifying goods);
Section 1 - What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. We will not send unsolicited emails and you can unsubscribe at any time.
Section 2 - Consent
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 3 - Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform and payment processing that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 4 - Payment
Shopify Payments and the other third-party provider used by us (Paypal) will only collect, use and disclose your information to the extent necessary to allow them to perform the payment services they provide to us. They do not store your credit card details unless you choose to do that.
You do not need an account with them to pay by credit card – you can pay as a guest.
Section 5 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Shopify & Saben will not see your credit card details.
Section 6 - Cookies