We're back! All orders are being shipped as per normal... AND we can now safely facilitate contactless pick up from our Ponsonby boutique. For this option please select pick up in store, and follow the guidelines once you receive an email confirming your purchase is ready to collect.
Please note there are currently NZ wide courier delays, please add an additional +2 days for delivery from dispatch. Thank you for your patience and support (it means the world to us)!
Dispatch will be delayed 1-2 days from date of purchase due to the increase in online orders during the Long Weekend Sale period (20 - 25th October) . We promise we are working round the clock to get your goodies safely packed up and on the courier.
From Level 3 in Auckland please allow 5 - 10 business days for delivery to New Zealand addresses, and a little longer for international.
You will receive an email from our courier when your order has been packaged. This tracking link will become active once your package is scanned and collected by our courier. If you have any concerns regarding the delivery of your purchase, please do not hesitate to get in touch with us on email@example.com
Thank you for supporting a New Zealand business, and our team by choosing Saben. Be Safe, Stay Kind.
FREE EXPRESS SHIPPING ON ALL NZ AND AUS ORDERS - Offer valid only for customers shipping to a New Zealand or Australian address.
Orders placed on weekdays before 10AM New Zealand Standard Time Monday - Friday will begin processing straight away and can be guaranteed delivery between 1 - 3 business days* unless otherwise stated, however those that fall after 10AM New Zealand Standard Time Monday - Friday will begin processing straight away but cannot be guaranteed for the overnight delivery.
Orders placed on Friday after 2 PM NZST will begin processing on the following Monday.
Saben will contact via email if the merchandise you have selected is not currently in stock or if we require additional information for credit verification. Please note that estimated delivery time does not include Sundays or Public Holidays.
You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.
*These are estimated delivery times only, and unfortunately we are not able to guarantee them. Saben will not be liable for any reasonable or unavoidable delay in delivery. Orders placed during Sale or Promotional periods may be subject to delay
Possible delays: Please note, that we are unable to deliver to PO boxes as we require a signature upon delivery.
Australian deliveries will arrive within 3 to 10 days working days via TOLL.
REST OF WORLD - $45NZ
Deliveries to all other destinations will arrive 3 to 10 days working using NZ Post, International Air. Tracked deliveries will arrive 2 to 7 working days using NZ Post, International Economy Courier.
All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that Saben will not be responsible for any customs or duties taxes that occur once your item has left us.
Please feel free to contact us on firstname.lastname@example.org if you have any questions regarding a shipment